Questions, answered plainly.

All major credit and debit cards. Wire transfer is available on request — call 866-75-PIANO and we will set it up.

Payment is processed by Shopify, one of the largest payment platforms in the world. Your card details are handled by them, not stored by us.

It ships new, in the original factory box, on a custom pallet built for pianos. Orders normally leave within three business days by freight carrier, and the carrier calls you to schedule a delivery window rather than just turning up.

Standard delivery is included anywhere in the lower 48 and brings the piano to a first-floor entrance with no steps.

Yes. Three upgrades are available at checkout:

• Threshold — through the front door and set just inside.
• Room of Choice — carried to the room you pick and unboxed, one flight of stairs included.
• White-Glove In-Home — delivered, carried in, fully assembled, and all packaging removed.

Pricing depends on whether the instrument is an upright or a grand cabinet, and is shown on each piano's page.

Accept the delivery, photograph everything, and make sure the driver notes the damage on the Bill of Lading before you sign. That note is what makes the claim straightforward.

Then get in touch and we will take it from there.

Yes, within 14 days of delivery, in original condition and original packaging.

Call us first — returns need authorization before they ship back. The outbound and return freight come out of the refund, along with a processing fee of 3–10%. Returns sent back without authorization can carry a restocking fee of up to 20%.

If you cancel before the piano ships, you are refunded minus processing fees.

Every new Yamaha Clavinova and AvantGrand carries Yamaha's full five-year parts and labor warranty, and it is an in-home warranty. If something needs attention, a Yamaha-authorized technician comes to your piano. You do not crate it up and ship it anywhere.

Registration is handled for you when the piano is delivered.

Call 866-75-PIANO or email hello@thepianoguyspianostore.com and we will start the claim for you. You are not left to deal with Yamaha on your own.