Refund policy

New Yamaha pianos purchased from thepianoguyspianostore.com come with a 14-day return policy (from date of delivery). Items must be returned in the same condition which they were received, in the original packaging and with all accessories and documentation. If your piano was originally shipped under our free shipping program, the cost of the original outbound freight will be deducted from the refund amount. All returns must be approved prior to returning your instrument.  Please contact us from our Support Request form to start the return process. Any items retuned without prior authorization or missing accessories may be subject to a restocking fee of up to 20%.