Shipping policy

All pianos purchased from thepianoguyspianostore.com are shipped new, in the original box and include scheduled home delivery service. The piano will be on a pallet to ensure the safe transportation of your investment.  Our warehouse will ship your piano within three business days of your order, at which time you will receive tracking information.  All shipments are sent via LTL (less than truckload) carriers.  The carrier will contact you to schedule your delivery. 

Deliveries covered under our “Free Shipping” program are made to the front door or garage located on a first floor with no steps. "Free Shipping" is only available in the lower 48 contiguous states. Alaska and Hawaii residents, please call or chat with us for a customized quote for shipping.

For any deliveries requiring stairs, freight elevators, or any other special circumstances, please chat with us prior to making your purchase as additional fees may be necessary. 

In-home delivery options are also available.  In-home delivery includes putting the piano in the home, in the room you desire (ground floor), and the pallet hauled away.  In-home delivery does not include assembly of your piano. 

For assembly, we recommend enlisting the assistance of a friend, neighbor, or handyman service.  The process of assembly is not difficult, but an extra set of hands is always highly recommended.